Phone Maverick Features

The following information is found in our Terms & Conditions

a) 911 Service Differences

e911 service associated with the Service HAS CERTAIN DIFFERENCES AND LIMITATIONS COMPARED WITH THE TRADITIONAL 911 SERVICE THAT IS AVAILABLE ON MOST TRADITIONAL TELEPHONE SERVICES, WHICH ARE SET OUT BELOW:

b) 911 Call Response Differences

Traditionally, dialing 911 anywhere within Canada or the United States from a business or residential landline routes your call to a local Public Safety Answering Point (PSAP) dispatcher who is trained to aid you in emergency situations by dispatching emergency medical, fire and law enforcement agencies to your location. The dispatcher is instantly provided with your physical address information.

Phone Maverick 911 Service differs from traditional 911 services due to limitations brought on by VoIP technology. It is nearly impossible to detect where a call originates from when placed over the internet. e911 allows users to associate physical addresses with their phone numbers, allowing them to have service similar to traditional 911.

When an emergency (911) call is placed over our VoIP network, the physical address you will enter at the time of registration for a specific phone number will be passed along to your local PSAP providing the dispatcher with the exact location where help is required.

You may be required to provide your name, telephone number and address to the dispatcher. If you are unable to communicate during the call, emergency response will be dispatched to the last service address you registered with Phone Maverick. If your emergency call is disconnected, you should dial 911 again.

c) Non-Availability of Service

YOU ACKNOWLEDGE AND UNDERSTAND THAT DURING SERVICE OUTAGES BY YOUR BROADBAND INTERNET SERVICE PROVIDER, OR FOR ANY REASON WHATSOEVER, THE SERVICE, INCLUDING 911 SERVICE, WILL NOT WORK. IN THE EVENT OF A POWER FAILURE, THE SERVICE, INCLUDING 911 SERVICE, WILL NOT WORK. IF THERE IS AN INTERRUPTION IN THE POWER SUPPLY, THE SERVICE, INCLUDING 911 SERVICE, WILL NOT FUNCTION UNTIL POWER IS RESTORED. A POWER FAILURE OR DISRUPTION MAY REQUIRE YOU TO RE-SET OR RECONFIGURE EQUIPMENT PRIOR TO USING THE VoIP SERVICE. SERVICE OUTAGES, DUE TO SUSPENSION OF YOUR ACCOUNT AS A RESULT OF BILLING ISSUES, WILL PREVENT YOUR SERVICE, INCLUDING 911 SERVICE, FROM FUNCTIONING. 911 SERVICE IS NOT SUPPORTED IN THE EVENT THAT VOIP SERVICE IS USED OUTSIDE OF CANADA.

REGISTRATION OF SERVICE ADDRESS: YOU ACKNOWLEDGE AND UNDERSTAND THAT YOU ARE REQUIRED TO KEEP THE ADDRESS, FROM WHICH YOU USE YOUR VOIP SERVICE, CURRENT WITH PHONE MAVERICK AT ALL TIMES. If you change the address from which you use your VOIP Service, or take the equipment to another location, YOU MUST IMMEDIATELY ADVISE PHONE MAVERICK and we will UPDATE the address from which you use your VoIP service. IF YOU ARE UNABLE TO COMMUNICATE DURING AN EMERGENCY CALL, EMERGENCY RESPONSE WILL BE DISPATCHED TO THE LAST SERVICE ADDRESS PROVIDED BY YOU. YOU ACKNOWLEDGE AND UNDERSTAND SHOULD YOU FAIL TO KEEP YOUR VOIP SERVICE ADDRESS CURRENT, Your ability to access 911 in the event that you are unable to communicate during an emergency call will be adversely affected.

INFORMING OTHER SERVICE USERS OF THE 911 SERVICE LIMITATIONS: You acknowledge and understand that it is your responsibility and obligation to inform all users and potential users of the differences and limitations of the 911 Service. You should inform any household residents, guests and other persons who may be present at the physical location where you utilize the Service, of the important differences in and limitations of 911 Dialing, as compared with e911 Dialing, as set out above.

YOU ACKNOWLEDGE AND AGREE THAT PHONE MAVERICK AND ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS AND UNDERLYING CARRIERS, WILL NOT BE LIABLE FOR ANY INJURY, DEATH OR DAMAGE TO PERSONS OR PROPERTY, ARISING DIRECTLY OR INDIRECTLY OUT OF, OR RELATING TO THE 911 SERVICE AND YOU AGREE TO INDEMNIFY AND HOLD HARMLESS PHONE MAVERICK (AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND UNDERLYING CARRIERS) FOR ANY LIABILITIES, CLAIMS, DAMAGES, LOSSES AND EXPENSES, (INCLUDING REASONABLE LEGAL FEES AND EXPENSES) WHICH YOU MAY SUFFER OR INCUR, ARISING DIRECTLY OR INDIRECTLY OUT OF OR RELATING TO YOUR FAILURE TO OBTAIN ACCESS TO 911 SERVICE. More particularly, we do not have any control over whether, or the manner in which, calls using our 911 Dialing are answered, or addressed, by any local emergency response center. We disclaim all responsibility for the conduct of local emergency response centers and the national emergency calling center. We rely on third parties to assist us in routing 911 calls to local emergency response centers and to a national emergency calling center. We disclaim any and all liability or responsibility in the event such third party data used to route calls is incorrect or yields an erroneous result. Neither Phone Maverick nor its directors, officers or employees may be held liable for any claim, damage, or loss, and you hereby waive any and all such claims or causes of action, arising from or relating to our 911 Dialing unless such claims or causes of action arose from our gross negligence, recklessness or willful misconduct. You shall defend, indemnify, and hold harmless Phone Maverick, its officers, directors, employees, affiliates and agents and any other service provider who furnishes services to you in connection the Service, from any and all claims, losses, damages, fines, penalties, costs and expenses (including, without limitation, legal fees and expenses) by, or on behalf of, you or any third party relating to the absence, failure or outage of the Services, including 911 Dialing, incorrectly routed 911 Dialing calls, and/or the inability of any user of the Service to be able to use 911 Dialing or access emergency service personnel.

Phone Maverick does not currently offer Operator Service.

d) Network Congestion; Reduced Speed for Routing or Answering 911 Dialing Calls

There may be a greater possibility of network congestion and/or reduced speed in the routing of a e911 call made utilizing the Service as compared to a traditional 911 call (Dialing over traditional public telephone networks.)

e) Alternate 911 Arrangements

If you are not comfortable with the limitations of 911 Dialing, you should consider having an alternate means of accessing traditional 911, or E911 Dialing, or terminating the Service.